Making the next step clear after onboarding
A self-serve resource centre for customers learning to edit, share, and market their Storybooks.
The first onboarding call covered a lot. Customers still needed clear guidance on editing their materials and distributing them afterward; those topics had been taught through two separate one-hour webinars.
Created a focused landing page with two short tutorials, links into the relevant help articles, a distribution strategy section, and a reusable checklist for each listing.
Help customers move forward independently after the call and make repeated training easier to scale. Adoption and time savings for this resource have not yet been measured.
Watch the 2½-minute walkthrough of the resource centre and its customer learning path.